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To add a testimonial of your own, submit it on the Customer Survey page.
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"Love this place!!"
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| By: Jordan Spruce Pine,NC |
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"This is by far the best dealership in the area the people and facility are first class and what a great selection all under one roof
I have been to several dealerships all over the east coast you will not find a better dealership anywhere on the east coast in my opinion"
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| By: Jacob Asheville,NC |
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"Date: December 14, 2009
To: The Management of MR Motorcycle
Having just returned from MR Motorcycle with the part I needed to repair my ATV, I wanted to take a moment to thank you and your staff for the many years of service you have afforded me.
When I purchased my Honda ATV from you in 1994, I had no idea that it was the beginning of a very rewarding relationship for me. But, that is just what it has developed to be.
Case in point...I voluntarily plow our subdivision every winter and it is important that my equipment be ready to go. To my dismay, I just discovered that I couldn't start my ATV with the electric starter. I could jump start it, but I wanted to merely push that button. I called Lee at your store and help was at hand instantly. Following his instructions, I was able to resolve the problem by purchasing the part from you and installing it myself, instead of renting a trailer, etc, etc. The savings were tremendous, both in dollars and peace of mind. Thank you all.
My Honda ATV has given me fantastic service with minimal trouble for 15 years! And, the service you and your staff render is equal to that of the product you sell. It is truly a pleasure to do business with you! Please share my thanks with all concerned.
Sincerely yours,
Ralph G.
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| By: Ralph BURNSVILLE,NC |
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"I bought my 11th motorcycle today from MR Motorcycle. I have owned a number of different brands, including Harleys and BMWs where the dealers pride themselves on taking special care of their customers. I can say unqualifiedly however, that over a 20 year period, I have never been treated better and had a better purchase experience than today at M R Motorcycles. Thx Terry, Bill and Scott. You all are the best!! This dealership rocks!!"
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| By: Anonymous Newland,NC |
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"To the Service Staff at MR Motorcycle,
I just wanted to take a moment to thank you for getting me back on the road safely and with same day service. While I was on a riding trip in your area on Monday November 9, 2009, I noticed the rear tire on my Triumph Rocket 3 had lost tread and had become unsafe (too much fun on US 129 and the Cherohala Skyway). Your ability and willingness to have a tire shipped, same day, to your facility and to get me back on the road are greatly appreciated. I was able to rejoin the group I was riding with and make it back to Maryland on Tuesday night as planned. You have a top notch facility and a great staff.
Many Thanks,
Norman K. Queen Jr.
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| By: Norman Mount Airy,MD |
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"Shawn and Scott in Parts and Accessories take the time to listen to your needs then offer expert advice before you make a purchase. Very courteous and knowledgeable in all aspects. The best service I have ever had. Ken Sierra "
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| By: Kenneth weaverville,NC |
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"In restoring my 1969 Yamaha CT1 I couldnt find anyone that worked on that old of a bike a friend told me that MR Motorcycle had an employee that worked on anything . I took my Bike to MR Motorcycle and they fixed the problems. I would recomend them to anyone They are very helpfull"
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| By: Steven Asheville,NC |
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"I was on a month long roadtrip and developed problems with my Suzuki DL 1000. Alex in the service department was quik to identify the problem, and the solution. Parts were ordered quickly and within 12 hrs I was able tpo resume my roadtrip. He was very professional, the service was excellent. I wish I had a similar service department at home."
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| By: Richard Ottawa,OH |
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"To Whom It May Concern:
As a female rider, not all dealerships, or staff personnel, accept the fact that a woman is capable of riding her own motorcycle and treat her accordingly.
Not so with MR Motorcycle.
In the past six years, MR Motorcycle has been the dealer of choice for my husband and I. In those six years, we have bought two motorcycles, placed one on consignment, traded another and bought various accessories and had the usual service appointments. In all those dealings, we have been treated with courtesy, fairness and respect. The staff has always been knowledgable regarding the product sold or ordered.
My last vist, Friday, June 12th, was no exception. I was greeted promptly and courteously. Upon stating that I was looking for a riding jacket, I was referred to Tiffany Wingate. In showing me several different styles, she answered any question I had regarding the jacket. She was honest in her assessment of fittings and gave great tips on how to get the most benefit from the jacket.
Thanks to your knowledgeable and courteous staff, each visit has been a pleasure.
A specail thanks to Tiffany for her time spent with me to make sure I was equipped with the proper gear and left a satisfied customer.
Sincerely yours,
Cheryl
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| By: Cheryl Marion,NC |
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"MR honda's employees are always enthusiastic when I walk in the door. Its like my personal motorcycle shop. I just had my dirtbike motor rebuilt and the whole service department is caring and outgoing. big thanks to everyone!!!! "
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| By: Travis asheville,NC |
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"I went in the store for at least a year looking for the right m/c for me. The salesperson (Corey) I dealt with was very patient and helpful. It was his knowledge of the used m/c that I purchased that persuaded me to buy. The accessories salesperson (Scott) was very helpful in selecting proper helmets and other riding gear. My experience there was positive and I recommend dealing with this business. Thanks."
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| By: Anonymous Erwin,TN |
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"I just want to say how much I appreciate Lee and Sean in the parts department. You guys are #1. I Bought my first bike from a Kawasaki Dealer in eastern NC and was the most miserable experience I had ever had. I was looking for parts one day and came across MR Motorcycle in the Yellow pages. I called in and Lee in parts picked up and the first question I asked was can you get my parts and his reply was "If I don't have it I will find it". That is the best customer service I have seen at any dealer so far. Because of that day I have since purchased an Yamaha FJR1300 and a load of parts and accessories from you guys and would never do business any where else. Thanks for all your help. You guys rock!"
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| By: Josh Morganton,NC |
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"I checked a lot of sites looking for parts for my bike. I noticed that the part number had 1 digit that did not match the other sites and shops that I called (I had also called and checked with the local cycle shops for the parts I needed). I called and talked with a salesman (Steve Engle ext. 108) about the difference in the part number to make sure it was not a rebuilt part. I was told that it was the updated part number and it was not a rebuilt part. I found that you were the only place that had updated numbers in your system. I talked with Steve and found that he was very knowledgeable about getting me the right parts at the best price. I ordered what I needed before I got off the phone with him. I would give your business a five star rating and will say that I will be using you for all my cycle needs.
Thank you
Rodney Hotchkin "
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| By: Rodney Torrance,CA |
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"My wife and I drove by the store while we were on vacation. Your staff was great. I especially want to comment on Tiffany who help my wife and I to pick out some bags and Frog Togs for our new Burgmans. She was very helpfull. We had the products shipped back to us since one of the items was out of stock. Tiffany kept her eyes open for it and got it shipped right out to us. I will shop with you again both online and when I am in Asheville.
Thank you very much,
Larry Katz"
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| By: Larry Gainesville,FL |
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"Dear MR folks,
Thank you for the nice note regarding the purchase of my Vulcan 500.
I want to give special thanks to Eli, Craig & Shawn for their expert help with the purchasing of the bike and associated accessories.
I had been looking at a local Kawasaki dealer, but was turned off by the lack of customer service that they displayed.
You should be very proud of your staff. They are very knowledgable and seem to have the customer's best interest in mind.
Have a good day!
Sincerely yours,
Terry Ketcham"
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| By: Terry Etowah,NC |
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"I LOVE THE STORE AND ALL THAT YOU GUYS HAVE AND EVERYTHING ELSE!!!"
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| By: CHRIS ASHEVILLE,NC |
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"My husband and I have purchased 2 motorcycles from MR and have been very satisfied with both purchases. What keeps us coming back to MR is the friendly staff. From the moment you walk in the showroom until you leave, you are greeted within minutes and treated with the BEST customer service there is. I can tell you from experience, whether you are shopping for an ATV, motorcycle or utility vehicle, you will NOT find friendly, willing to go the extra mile, customer service ANYWHERE else like you will at MR. Staff at MR.....hats off to each of you for a job WELL done!!! "
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| By: Debbie Mills River,NC |
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"I am a first time rider and owner. I walked in and literally told Ian "I don't know anything about motorcycles". Ian was great, I love my bike and I will refer my friends to MR."
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| By: Gene Asheville,NC |
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"I love this place.It was over twenty years between rides for me.I'm not always the easiest person to deal with.I have dealt with every department in their store and I can honesty say I wouldn't hesitate to buy another motorcycle from them.The staff even after the sale is still as excited buy my purchase as I am.When I go back they ask how I like my bike how many miles I have on it and what I think.Plus they have given me excellent advice on safe operation.I can't say enough good things about them and all my friends that ride have the same experiences.I haven't found anyone that has anything bad to say about them.Buy here and you will be as happy as I have been."
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| By: Tony Asheville,NC |
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"I have only done 2 purchases through this site, and I must say, they have been awesome...Shawn Wright especially. He is very funny and also knowledgeable. He makes it so easy to deal with. It has been a real pleasure!!! I always look forward to dealing with him. Shipping to Canada has been great, since they use USPS...an absolute joy. Kudos to all of you, especially Shawn...it is a real treat!!!! "
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| By: Mike Calgary,AB |
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"Your salesman was very helpfull with finding what i needed for my atv at a very good price. thanks for your help. keep up the great service. RJA."
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| By: RICKY Rousseau,KY |
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"This was the second time that I chose to purchase a new bike from MR instead of the dealer in my hometown of Columbia,SC. I bought a new Suzuki Bandit 1200 in 2001, and last week purchased a 2008 Kawasaki KLR 650. I have had nothing but wonderful experiences with everybody at MR. I can't say how nice it is to deal with people of such character and integrity. The Kawasaki deal was done over the phone and it was a toss up between the new one or a used 2005. I had complete confidence that everything would be as represented to me by Brian Lenoir on the used bike, and found it to be even better when I saw it in person. After riding the two bikes back to back, I decided the improvements to the 2008 made it worthwhile. It is nice to know that I do not need to haggle over price with Brian because he has always been very fair with me and priced both the new bikes and my trade fairly and honestly. I have never felt pressure, only pleasure in my dealings with MR. This extends to all that I have dealt with, from the business office to the parts department. Although I may go a year without going to MR, I always feel that I am with friends when I am there and enjoy seeing familiar faces when I do get to visit. Thank you everybody!"
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| By: Miller Columbia,SC |
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"Hello,
My name is Matthew Jones, my 1999 Suzuki Intruder 1500 recently broke down and left me stranded in Asheville, N.C. on May 30. It was about 4:30 P.M. and I had no clue how was going to get help or where the closest bike shop was. Then out of the blue these great guys told about MR Motorcycles that was only a mile from where I was. They gave me a ride to your guys shop. When I got there I expected to here that I was going to have to wait till the morning to get any help because you close at 6:00 P. M.. That was not the case immediately someone started diagnosing the problem with my bike. Everyone was so helpful they offered to stay as late as possible to try and see if it could be fixed that day, but unfortunately it couldn’t be. So I thought I would have to pay a taxi to come get me and find a hotel to stay the night. I was wrong again. Your service manager offered me a ride to a hotel. He drove me all over town and stayed with me till I found a hotel and was in my room. The next morning I called and they said my bike was done and I could go. Again I got a ride to your guys shop, which was unexpected to have that courtesy. Well I figured that I was going to be charged an arm and a leg for your guys service. I was very pleased for the price and the work they did. So to show my thanks and I have referred everyone single person I meet and know to your guys shop. Even though it’s a six hour drive from where I live, I would still make it to get my work done by the best shop I know. So from my wife and me we thank you for the excellent service and unto common courtesy you have provided me.
Respectfully,
Sgt Jones, Matthew. L.
8th HQ Supply
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| By: Matthew Jacksonville,NC |
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"I bought a new quadsport 400 on monday and i had a great experiance with your staff. Your salesman Kyle was awesome, he not only greeted me immediatly at the door but hung out with me through my whole purchacing experiace, making it that much more comfortable. Just wanted to say thanks to your staff for being so professional and understanding. "
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| By: Josh Franklin,NC |
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"your service dept is wonderful the staff are nice and helped me order everything i needed for my restoration project thank you"
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| By: Anonymous hendersonville,NC |
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"Your dealership was absolutely amazing! By far one of the best experiences I have ever had in a motorcycle shop. Ben in your parts department was very helpful and patient while assisting me with my purchase and all of the sales staff were very friendly and eager to help with my questions. Thank you all for a very pleasant experience! I will definitely be a repeat customer!"
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| By: Anonymous Weaverville,NC |
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