Testimonials
Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Today's bike purchase (January 11, 2012) was an absolutely positive, pleasant experience. We researched the MR website for bikes, put in a request for quote and financing, and the next day everything was done and approved. Then we just went over to MR with our trade, did the financing paperwork, and off with the new bike... This is our second bike purchase (today's trade in was actually the first purchase), and each time the customer service is excellent, the staff pleasant and professional, and the experience enjoyable! Thanks much to Bob and everyone that assisted us today! "
By: Bill    Franklin, NC
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"I can not thank the folks in Parts and Service enough for their assistance back on June 27th. We had an incident while going through Asheville that required repairs to a friends bike. We found Mr. Motorcycle on the internet and managed to get there 30 minutes before closing. As soon as we pulled in the service and support was top notch and very accommodating. Thanks to the competent staff at your facility we were back up and travelling before closing the next day. Thanks you very much.."
By: Jim     Angus, ON
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"On june 3 2011 i had a blow out on my Yamaha xvs1100 on the blueridge parkway just north of Asheville and got towed into M-r motorcycle. I needed a back tire and back brake pads. Steve Conti got the bike right in and fixed the bike right away. In 2 hr I was back on the way. Thank you Steve yor the great service and parts in a time of need. When a rider breaks down on the road in a different country ,it is great to know there are great people there to help us out . Thanks Steve and M-Rmotorcycle. George"
By: george    essex, ON
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"Thank you ! Thank you ! Thank you ! I'm from New Jersey and was on a 6 week ride around the USA on my KLR ,, I had a rear tire blow out on rt 40 and was in a bad spot . Your service department was quick to respond !! Getting me and my bike off the highway and back on the road with a new tire in no time at all and at a very fair price . Super Great Service ! Thank you ! Jim Cooper , trenton nj"
By: Jim    trenton, NJ
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"MR Motorcycle took my bike from DEAD at 5:30 pm on a Thursday (towed in) to out the door and on to the Blue Ridge Parkway by noon on Friday... after I shredded the drive gear on my shaft-driven '01 Kawasaki Concours ZG-1000. The price I spent on this outstanding service is too low to print. I was 450 miles from home and stuck on a mountain, and they put me back on my trip. I'm home now, 1,200 miles in four days, with one night spent in Asheville while Steve & his crew at MR saved my trip. They couldn't possibly have been better, quicker, friendlier, more accommodating or confidence-inspiring. "Thanks" really doesn't say enough. Chris in Powell, Ohio"
By: Anonymous    Powell, OH
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"While on the second day of a bike trip to Deals Gap and the Blue Ridge Parkway, I discovered that I had worn out the side treads of my front tire. Being from Chicago and not able to replace it myself I braced for the worst. Thankfully I found MR motorcycles. Very freindly on the phone, and a large selection of tires. Yes it cost more than ordering it myself and doing the work myself. The cost of the tire was only $20 more than I could get it online, and they got me in and done in about an hour, so as to continue on my vacation. Steve Conti in service was very professional (he's OCD, don't face your money it'll drive him nuts) and understanding of my predicament. I don't think a little over 50 bucks is much for a one hour tire change. My bike is an 08 Concours 14 if anyone was curious. After 1500 miles all is well. Would definitely go back. Store appears to have a large selection of pretty much everything, including a lounge area with food service. "
By: Ken    Oak Park, IL
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"When I decided to get back into riding after more than 30 years I visited MR several times to look at used motorcycles. When I decided it was time to buy I returned to MR due to the friendly sales staff I had spoken with during my visits. During the purchase of my Shadow 750 I was, once again, impressed with the friendly and knowledgeable staff. I found the motorcycle I wanted and insurance from Progressive right in the showroom. Everyone I dealt with was awesome, from the sales staff to the accessories team to Lee at Progressive. Thanks for making my purchase a great experience!"
By: Anonymous    Arden, NC
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"Have purchased motorcycle, parts, a variety of apparrel and accessories. All were of excellent quality. The staff is very knowledgeable and friendly. They seem to really enjoy what they do and take pride in their efforts. A great place to shop for all your biking needs."
By: Gary     Asheville, NC
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"I was traveling to Kentucky from Atlanta and my 2007 R6 quit running on the interstate. I called my dealer in Georgia and they gave me the number to your dealership. I contacted Alex Brown in service. Arrangements were made to have the bike hauled in and repaired (it only needed a new battery).I was on my way 2 hours after I got to the dealership. They didn't have to stay past closing to get me on the road but I am sure they would have if it had been necessary. Alex was extremely knowledgable about my bike. He provided the necessary service which was what he was gettiing paid for but also provided friendly conversation which appeared to just be his nature. Alex and his team saw that mine was not the normal situation considering I was several hundred miles from home. I remember at one time there were four people working to get the battery located, charged, and installed. What I would give to get that kind of service everywhere. I plan to buy a dirt bike in the spring for my son and I will at least give MR an opprotunity to make the sale. "
By: Tolby    McDonough, GA
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"Hello, I waited for 8 months to take a trip to the mountins and be part of Wings over the Smokys, II left 2 days early to ride the mountians, the first day there i had a oil leak that had to be fixed. I showed up to MR Motorcycles at 10:30AM and meet Alex Brown, he took excelent care of the problem. What was thought of to be a major problem turned into a quick fix with reseting a gasket and i was on my way by 12 noon. I can not say how thankful and greatful i am to Alex and his crew for their quick attention to my problem. I truly thank Alex for his expert help and courtesy. Thanks again, Jeff Roth"
By: Jeff    Greensboro, NC
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"Like every other testemonial here, my experience with Mr. Motorcycle was truly outstanding. We were up in the mountains on our annual trip from Florida when I had a flat tire on our last morning. One of my friends had been to the shop a few years ago so we drove over. Alex was quick to jump on my problem and even though the service dept. was busy that morning, they had me out of there and riding before one of my buddies could finish his purchase of his new helmet. Which leads me to my next experience: I have been to many,many dealerships over the years and bought many many helmets (almost all Shoeis or Arais). I'm on my third Arai but never before have I had anyone take the time to truly get me fitted into a helmet like those folks did for me and my friend. Never anytime was I given a hard sale on anything and I have never left a dealership with a feeling that I wanted to come back until Mr Motorcycle. The Customer experience is truly amazing here! Thank-you everyone at Mr. Motorcycle!!"
By: Ian    Gainesville, FL
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"Absolutely the best Yamaha experience I have had!! You guys GET IT!!"
By: Doug    Wrentham, MA
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"I rode down from Boston, MA. on the 19th and 20th of June 2010. On Monday the 21st I noticed a clicking sound coming from my front end. I finished the day and it seemed to be getting worse. We jumped on the Blue Ridge Parkway which was our primary goal. By the time we were detoured off the BRP due to rockslides, I decided to find a Yamaha dealer. I called my wife and she checked it out online while my buddy and I drove to the city of Ashville. I ended up speaking to Alex who gave me superb directions to MR. Knowing my situation, being far from home and on vacation, he rode the bike and put it in the shop. They quickly determined my brakes were dragging on the disk, and my front bearings were shot. He directed me to the lounge (imagine that!!!! a customer lounge!!!) where I sat and had a cold drink. Very quickly the bike was repaired and I was on the road again. The price was fair. The quality of the workmanship was superb. Alex treated me like I was the most important customer in the world. He even gave me a recipe for pulled pork and his personal e-mail so my wife could call him with questions about the recipe!! If I didn't live 1000 miles away, I'd never bring my bike to anyone else. Yamaha Corporation should send all of their franchise owners to MR Motorcycles for classes in how to run a motorcycle operation. Thanks for being there for me in a time of trouble, for treating me like royalty, and for getting me back home safely. You are simply the best!!"
By: Doug    WSrentham, MA
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"Brought my brand new Gixxer 600 for service after an unpleasant and unsuccessful experience with my local Suzuki dealer. How nice to deal with the professional and courteous guys at MR. Thank you Alex for being concerned about my issue, and especially for hooking me up with Duncan. Duncan, what else can I say? You are amazing, smart, and genuine. XXOO to you both! See you next time and every time I am in town, even if just to say Hi."
By: Stacy    Palm Beach Shores, FL
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"I was on a road trip with some friends enjoying the twistys there above Ashville and did not realize that the tread on my rear tire was close to its end. I burned up whatever tread was left from Thursday to Friday and was in definite need for a new tire by Saturday morning. Called around and found MR and these guys must ride too because they jumped on this problem as soon as our group got there Saturday morning. They had the tire, the time, the expertise, and the consideration to install new brake pads and the new rear tire while our group went to breakfast around the corner. We came back in less than an hour and the bike was ready to go! Our ride went on schedule and I can only say that these guys were there when they were needed and especially to an out of town rider from Austin Texas! My thanks goes out to these "Customer Service Heroes" I have been riding for many years and never have seen a motorcycle shop so in tune with their customer's needs. Thanks again to Alex Brown and the crew there at MR! Great Job!!!"
By: Lee    Austin, TX
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"Love this place!!"
By: Jordan    Spruce Pine, NC
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"This is by far the best dealership in the area the people and facility are first class and what a great selection all under one roof I have been to several dealerships all over the east coast you will not find a better dealership anywhere on the east coast in my opinion"
By: Jacob    Asheville, NC
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"Date: December 14, 2009 To: The Management of MR Motorcycle Having just returned from MR Motorcycle with the part I needed to repair my ATV, I wanted to take a moment to thank you and your staff for the many years of service you have afforded me. When I purchased my Honda ATV from you in 1994, I had no idea that it was the beginning of a very rewarding relationship for me. But, that is just what it has developed to be. Case in point...I voluntarily plow our subdivision every winter and it is important that my equipment be ready to go. To my dismay, I just discovered that I couldn't start my ATV with the electric starter. I could jump start it, but I wanted to merely push that button. I called Lee at your store and help was at hand instantly. Following his instructions, I was able to resolve the problem by purchasing the part from you and installing it myself, instead of renting a trailer, etc, etc. The savings were tremendous, both in dollars and peace of mind. Thank you all. My Honda ATV has given me fantastic service with minimal trouble for 15 years! And, the service you and your staff render is equal to that of the product you sell. It is truly a pleasure to do business with you! Please share my thanks with all concerned. Sincerely yours, Ralph G. "
By: Ralph     BURNSVILLE, NC
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"I bought my 11th motorcycle today from MR Motorcycle. I have owned a number of different brands, including Harleys and BMWs where the dealers pride themselves on taking special care of their customers. I can say unqualifiedly however, that over a 20 year period, I have never been treated better and had a better purchase experience than today at M R Motorcycles. Thx Terry, Bill and Scott. You all are the best!! This dealership rocks!!"
By: Anonymous    Newland, NC
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"To the Service Staff at MR Motorcycle, I just wanted to take a moment to thank you for getting me back on the road safely and with same day service. While I was on a riding trip in your area on Monday November 9, 2009, I noticed the rear tire on my Triumph Rocket 3 had lost tread and had become unsafe (too much fun on US 129 and the Cherohala Skyway). Your ability and willingness to have a tire shipped, same day, to your facility and to get me back on the road are greatly appreciated. I was able to rejoin the group I was riding with and make it back to Maryland on Tuesday night as planned. You have a top notch facility and a great staff. Many Thanks, Norman K. Queen Jr. "
By: Norman    Mount Airy, MD
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"Shawn and Scott in Parts and Accessories take the time to listen to your needs then offer expert advice before you make a purchase. Very courteous and knowledgeable in all aspects. The best service I have ever had. Ken Sierra "
By: Kenneth    weaverville, NC
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"In restoring my 1969 Yamaha CT1 I couldnt find anyone that worked on that old of a bike a friend told me that MR Motorcycle had an employee that worked on anything . I took my Bike to MR Motorcycle and they fixed the problems. I would recomend them to anyone They are very helpfull"
By: Steven     Asheville, NC
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"I was on a month long roadtrip and developed problems with my Suzuki DL 1000. Alex in the service department was quik to identify the problem, and the solution. Parts were ordered quickly and within 12 hrs I was able tpo resume my roadtrip. He was very professional, the service was excellent. I wish I had a similar service department at home."
By: Richard    Ottawa, OH
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"To Whom It May Concern: As a female rider, not all dealerships, or staff personnel, accept the fact that a woman is capable of riding her own motorcycle and treat her accordingly. Not so with MR Motorcycle. In the past six years, MR Motorcycle has been the dealer of choice for my husband and I. In those six years, we have bought two motorcycles, placed one on consignment, traded another and bought various accessories and had the usual service appointments. In all those dealings, we have been treated with courtesy, fairness and respect. The staff has always been knowledgable regarding the product sold or ordered. My last vist, Friday, June 12th, was no exception. I was greeted promptly and courteously. Upon stating that I was looking for a riding jacket, I was referred to Tiffany Wingate. In showing me several different styles, she answered any question I had regarding the jacket. She was honest in her assessment of fittings and gave great tips on how to get the most benefit from the jacket. Thanks to your knowledgeable and courteous staff, each visit has been a pleasure. A specail thanks to Tiffany for her time spent with me to make sure I was equipped with the proper gear and left a satisfied customer. Sincerely yours, Cheryl "
By: Cheryl    Marion, NC
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"MR honda's employees are always enthusiastic when I walk in the door. Its like my personal motorcycle shop. I just had my dirtbike motor rebuilt and the whole service department is caring and outgoing. big thanks to everyone!!!! "
By: Travis    asheville, NC
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"I went in the store for at least a year looking for the right m/c for me. The salesperson (Corey) I dealt with was very patient and helpful. It was his knowledge of the used m/c that I purchased that persuaded me to buy. The accessories salesperson (Scott) was very helpful in selecting proper helmets and other riding gear. My experience there was positive and I recommend dealing with this business. Thanks."
By: Anonymous    Erwin, TN
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"I just want to say how much I appreciate Lee and Sean in the parts department. You guys are #1. I Bought my first bike from a Kawasaki Dealer in eastern NC and was the most miserable experience I had ever had. I was looking for parts one day and came across MR Motorcycle in the Yellow pages. I called in and Lee in parts picked up and the first question I asked was can you get my parts and his reply was "If I don't have it I will find it". That is the best customer service I have seen at any dealer so far. Because of that day I have since purchased an Yamaha FJR1300 and a load of parts and accessories from you guys and would never do business any where else. Thanks for all your help. You guys rock!"
By: Josh     Morganton, NC
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"I checked a lot of sites looking for parts for my bike. I noticed that the part number had 1 digit that did not match the other sites and shops that I called (I had also called and checked with the local cycle shops for the parts I needed). I called and talked with a salesman (Steve Engle ext. 108) about the difference in the part number to make sure it was not a rebuilt part. I was told that it was the updated part number and it was not a rebuilt part. I found that you were the only place that had updated numbers in your system. I talked with Steve and found that he was very knowledgeable about getting me the right parts at the best price. I ordered what I needed before I got off the phone with him. I would give your business a five star rating and will say that I will be using you for all my cycle needs. Thank you Rodney Hotchkin "
By: Rodney    Torrance, CA
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"My wife and I drove by the store while we were on vacation. Your staff was great. I especially want to comment on Tiffany who help my wife and I to pick out some bags and Frog Togs for our new Burgmans. She was very helpfull. We had the products shipped back to us since one of the items was out of stock. Tiffany kept her eyes open for it and got it shipped right out to us. I will shop with you again both online and when I am in Asheville. Thank you very much, Larry Katz"
By: Larry    Gainesville, FL
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"Dear MR folks, Thank you for the nice note regarding the purchase of my Vulcan 500. I want to give special thanks to Eli, Craig & Shawn for their expert help with the purchasing of the bike and associated accessories. I had been looking at a local Kawasaki dealer, but was turned off by the lack of customer service that they displayed. You should be very proud of your staff. They are very knowledgable and seem to have the customer's best interest in mind. Have a good day! Sincerely yours, Terry Ketcham"
By: Terry    Etowah, NC
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"I LOVE THE STORE AND ALL THAT YOU GUYS HAVE AND EVERYTHING ELSE!!!"
By: CHRIS    ASHEVILLE, NC
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"My husband and I have purchased 2 motorcycles from MR and have been very satisfied with both purchases. What keeps us coming back to MR is the friendly staff. From the moment you walk in the showroom until you leave, you are greeted within minutes and treated with the BEST customer service there is. I can tell you from experience, whether you are shopping for an ATV, motorcycle or utility vehicle, you will NOT find friendly, willing to go the extra mile, customer service ANYWHERE else like you will at MR. Staff at MR.....hats off to each of you for a job WELL done!!! "
By: Debbie    Mills River, NC
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"I am a first time rider and owner. I walked in and literally told Ian "I don't know anything about motorcycles". Ian was great, I love my bike and I will refer my friends to MR."
By: Gene    Asheville, NC
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"I love this place.It was over twenty years between rides for me.I'm not always the easiest person to deal with.I have dealt with every department in their store and I can honesty say I wouldn't hesitate to buy another motorcycle from them.The staff even after the sale is still as excited buy my purchase as I am.When I go back they ask how I like my bike how many miles I have on it and what I think.Plus they have given me excellent advice on safe operation.I can't say enough good things about them and all my friends that ride have the same experiences.I haven't found anyone that has anything bad to say about them.Buy here and you will be as happy as I have been."
By: Tony    Asheville, NC
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"I have only done 2 purchases through this site, and I must say, they have been awesome...Shawn Wright especially. He is very funny and also knowledgeable. He makes it so easy to deal with. It has been a real pleasure!!! I always look forward to dealing with him. Shipping to Canada has been great, since they use USPS...an absolute joy. Kudos to all of you, especially Shawn...it is a real treat!!!! "
By: Mike    Calgary, AB
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"Your salesman was very helpfull with finding what i needed for my atv at a very good price. thanks for your help. keep up the great service. RJA."
By: RICKY    Rousseau, KY
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"This was the second time that I chose to purchase a new bike from MR instead of the dealer in my hometown of Columbia,SC. I bought a new Suzuki Bandit 1200 in 2001, and last week purchased a 2008 Kawasaki KLR 650. I have had nothing but wonderful experiences with everybody at MR. I can't say how nice it is to deal with people of such character and integrity. The Kawasaki deal was done over the phone and it was a toss up between the new one or a used 2005. I had complete confidence that everything would be as represented to me by Brian Lenoir on the used bike, and found it to be even better when I saw it in person. After riding the two bikes back to back, I decided the improvements to the 2008 made it worthwhile. It is nice to know that I do not need to haggle over price with Brian because he has always been very fair with me and priced both the new bikes and my trade fairly and honestly. I have never felt pressure, only pleasure in my dealings with MR. This extends to all that I have dealt with, from the business office to the parts department. Although I may go a year without going to MR, I always feel that I am with friends when I am there and enjoy seeing familiar faces when I do get to visit. Thank you everybody!"
By: Miller    Columbia, SC
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"Hello, My name is Matthew Jones, my 1999 Suzuki Intruder 1500 recently broke down and left me stranded in Asheville, N.C. on May 30. It was about 4:30 P.M. and I had no clue how was going to get help or where the closest bike shop was. Then out of the blue these great guys told about MR Motorcycles that was only a mile from where I was. They gave me a ride to your guys shop. When I got there I expected to here that I was going to have to wait till the morning to get any help because you close at 6:00 P. M.. That was not the case immediately someone started diagnosing the problem with my bike. Everyone was so helpful they offered to stay as late as possible to try and see if it could be fixed that day, but unfortunately it couldn’t be. So I thought I would have to pay a taxi to come get me and find a hotel to stay the night. I was wrong again. Your service manager offered me a ride to a hotel. He drove me all over town and stayed with me till I found a hotel and was in my room. The next morning I called and they said my bike was done and I could go. Again I got a ride to your guys shop, which was unexpected to have that courtesy. Well I figured that I was going to be charged an arm and a leg for your guys service. I was very pleased for the price and the work they did. So to show my thanks and I have referred everyone single person I meet and know to your guys shop. Even though it’s a six hour drive from where I live, I would still make it to get my work done by the best shop I know. So from my wife and me we thank you for the excellent service and unto common courtesy you have provided me. Respectfully, Sgt Jones, Matthew. L. 8th HQ Supply "
By: Matthew    Jacksonville, NC
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"I bought a new quadsport 400 on monday and i had a great experiance with your staff. Your salesman Kyle was awesome, he not only greeted me immediatly at the door but hung out with me through my whole purchacing experiace, making it that much more comfortable. Just wanted to say thanks to your staff for being so professional and understanding. "
By: Josh    Franklin, NC
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"your service dept is wonderful the staff are nice and helped me order everything i needed for my restoration project thank you"
By: Anonymous    hendersonville, NC
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"Your dealership was absolutely amazing! By far one of the best experiences I have ever had in a motorcycle shop. Ben in your parts department was very helpful and patient while assisting me with my purchase and all of the sales staff were very friendly and eager to help with my questions. Thank you all for a very pleasant experience! I will definitely be a repeat customer!"
By: Anonymous    Weaverville, NC
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